cichlid arrival

Its very important to note that your fish will arrive in a sedative state, This is because they have been in total darkness overnight. Each fish is packed in their very own bag so none of them will be bothered by each other. They also have pure oxygen in the bags to ensure 100% survival. During delivery the fish are most likely asleep and relaxed. There is no need to worry about shipping fish as we have 12 years experience making sure they are packed properly with everything they will need. We have a 5/5 star rating from our local animal welfare council proving that we put 100% in everything we do. Still worried? Scroll down to see our policy.

Dead on arrival

This is very rare but it is one of  the main concerns of our customers, and understandably so. If your cichlids do arrive deceased then the first thing you need to remember is do not open the bag. This is because you need to provide photo evidence. you can do this on email or WhatsApp. All of our contact information is available on our google profile or WhatsApp button is below.

Main notes

  • If the bag is open on the provided photos you will NOT be eligible for compensation.
  • We will always refund our customers or give them vouchers when appropriate.
  • Unlike us, most aquatic shops take no responsibility for transported fatalities. 
  • We have 12 years of experience packing fish and we take our packing very seriously. Each fish has its own bag with plenty of pure oxygen and heat packets. 
  • If you do not provide a clear photo of the bag and fish we will not issue a refund or voucher. 

Arrived and not doing well

If the fish arrive that are not doing well we will NOT refund you if it passes. This is the risk our customers MUST take. Otherwise you can collect. 

Main notes

 

  • We will give as much advice as possible.
  • please do not order fish without the proper knowledge of tank acclimatisation , you MUST do some research and check your water before ordering.
  • We are always happy to help! don't forget we are just a call away to save the day! All advice is free and we are a very friendly team. 

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